Help & FAQs


My Order Status

Please click this link to view the status of your order.

In Store Pick-Up

Make sure you call us first to make sure the product is available for pick-up. Ensure that you have your order number or order confirmation with you. Pick-up starts at 9am - 12pm and 1pm - 4pm PST. This applies to Southern California customers only. 

My Account

If you need to create an account or retrieve account information, try our easy automated process to assist you.


Shipping & Delivery

Orders placed before 3pm PST are usually shipped the same day. We offer a low flat-rate shipping fee of $4.99 for ground service to the Contiguous US. We ship via UPS Ground or USPS First-Class Mail depending on the order. We ship only to the US, Puerto Rico, APO, and FPO addresses. Other shipping options include USPS Priority Mail, UPS 3 Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air.


Product Quality & Guarantee

Because we want you to feel confident enough to stock up with several of our cartridges, we never want you to worry that a cartridge will not work 6 or 8 months later and you've lost money on non-performing products in your possession. We will refund or replace a product for ONE FULL YEAR - Hassle and Risk Free, subject to certain conditions.


Returns & Exchanges

At TonerBoss, we strive to make your buying experience as easy and pleasant as possible. Although we try to avoid the need to return or exchange items, we know everything may not go right every time. We created this Returns and Exchanges to make returns and exchanges has hassle-free for you as possible.


Pricing & Billing

TonerBoss thrives in providing cost-effective alternative printing solutions to customers who wish to reduce their cost of printing. Our premium compatible or remanufactured ink and toner cartridges are up to 95% cheaper than OEM and up to 30% cheaper than other internet stores.


Printing Tips & Printer Reviews

Follow our blog! We ensure this is fluff-free and a worthwhile read by giving you practical tips, useful tricks, and attractive deals.


Feel free to contact us through the following channels:

Toll Free Number 877-212-3809 or 714-482-0377

Send us an e-mail at

Send us a fax at 714-441-7080

Chat live with one of our knowledgeable agents.

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We are open from Mondays to Fridays 8:00 am to 5:00 pm PST.