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Satisfaction
Guarantee
Here at TonerBoss.com, you can shop at ease and shop with confidence. We take pride in the quality of our products and the excellence of our service. When our customers think of Tonerboss, they think 100% Satisfaction Guaranteed.
We know you will be pleased with your TonerBoss purchase. But in the event you encounter any problems, we will resolve them – hassle-free!
The TonerBoss Warranty*
Our Premium Cartridges come with LIFETIME WARRANTY. It means NO matter when you purchased your ink or toner, you can return it to us anytime!
Our return
policy is hassle-free. All you have to do is complete the
RMA Form
and click Submit. You will receive an email response
containing return instructions.
*This policy is
effective August 1, 2008
Refund
We promise a
90-day Money-Back Guarantee should you not be completely
happy with your purchase. We will issue a full refund of the
purchase price (less shipping charges) within 3 business
days of receiving the item back in our warehouse.
Replacement
Most cartridge
problems can be address quickly by troubleshooting. We have
knowledgeable, factory-trained and certified technicians
standing by to assist you. If the problem persists, we will
gladly send you a replacement same day.
Ship
authorized returns to the following address:
Distribution
Center
570 W. Lambert Rd Suite H
Brea, CA 92821
For questions
regarding our return policy please check out our
FAQ and
Knowledgebase Section or you may contact us at sales@tonerboss.com or at (714) 482-0377.
*TonerBoss Warranty applies to the lifetime of premium compatible toners only. All OEM products are covered by manufacturer warranty and therefore not returnable to TonerBoss.com.
Shipping
We
offer UPS ground, next day, 2-day, & 3-day shipping options.
Shipping charges are based on actual shipping charges plus a
$1.95 handling fee. Your shipment may originate from more
than one location and deliveries may arrive in separate
packages. For your convenience, we are able to provide
tracking numbers to allow you to track your package(s).On
most items, we ship on the same business day if we receive
your order before 2:00 P.M. (PST). However, our normal order
processing time is one to three business days. Any orders
received on weekends (Saturday and Sunday) or on a holiday
will be processed on the next available business day (Monday
through Friday). If your order will be subject to any delays
(i.e., back order or further credit card verification), we
will notify you immediately. Once we deliver your order to
the carrier (i.e., UPS), we will e-mail you a confirmation
that your order has been filled and shipped, along with a
UPS tracking number for your convenience. The carrier (UPS)
will deliver your order based on the delivery method you
selected (i.e., Ground, 2nd Day, etc.). We reserve the right
to charge additional fees for special requests, bulk orders
over $1,000, and pallet orders. In such cases, we will
contact the customer before prior to shipment.
Limitation of Liability
TonerBoss.Com will
not be liable for any direct, indirect, special, punitive,
incidental, exemplary or consequential damages, or any damages
whatsoever, even if TonerBoss.Com has been previously advised
of the possibility of such damages, whether in an action under
contract, negligence, or any other theory, arising out of or
in connection with the use, inability to use, or performance
of the information, services, products, and materials
available from this site. These limitations will apply
notwithstanding any failure of essential purpose of any
limited remedy. Because some jurisdictions do not allow
limitations on how long an implied warranty lasts, or the
exclusion or limitation of liability for consequential or
incidental damages, the above limitations may not apply to
you.
Disclaimer
TonerBoss.Com MAKES NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE
OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS,
OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW, TonerBoss.Com DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. TonerBoss.Com WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, OR ITS
PRODUCTS INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Risk of
Loss
Risk of loss and title for goods purchased passes to
the customer when TonerBoss.Com delivers the goods purchased
to a common carrier, such as the United Postal
Service.
Typographical Errors
TonerBoss.Com is not
liable for typographical errors that result in products being
listed at incorrect prices, whether it is the fault of
TonerBoss.Com or one of its suppliers. TonerBoss.Com reserves
the right to refuse or cancel orders placed for products
listed at incorrect prices. In the event that an order has
been confirmed and a credit card charged before the order
cancellation, TonerBoss.Com will immediately issue a credit to
your credit card.
Members' Personal Information
WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, THEREFORE, WE ARE HIGHLY PROTECTIVE OF OUR CUSTOMER’S PERSONAL INFORMATION AND DO NOT SHARE OUR CUSTOMER’S PERSONAL INFORMATION WITH ANYONE. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.
IP Addresses and Demographic Information
When visiting our web site, our web site will identify your computer’s IP address for problem analysis and site administration. Your IP address helps us gather broad demographic information. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences.
Security
Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use Paypal to send us payment, your credit card information is protected by Paypal and is not passed onto our web site. Paypal also uses strong encryption technology to protect your credit card information.
Having Trouble Receiving Email from Us?
If you are having trouble receiving your order confirmation email, saving coupon email, or promotional email from us. Please check the email program you are using and make sure our email addresses is added in the approved email list.
Contacting Us
If you have any questions about this privacy and security statement, the practices of this site, or your dealings with this Web site, just send us your input via email or contact us with contact information listed in our Contact Us page.
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